American utilties provide the best electricity delivery service in the world. Americans have become so accustomed to having electricity at their beck and call that we panic when it is not available to us. We adjust for a day or two, but become apoplectic if it goes on for 3-5 days. Yet we are amazed that the utility company can get the power back up in a week after various sections of the distribution system are downed by massive trees. The utility also must be careful, when repowering the system, that no trees are laying on lines because that can cause fires.
So we agree with the PEPCO ombudsman who stated:
“This was a regional event, a severe weather event. We are gonna have to let the process play out. I am comfortable that we will be able to demonstrate that our performance, considering the event, that we performed well considering the severity of the event.”
Congratulations PEPCO. Keep up the good work